Refund Policy

Contact us first at support@cutoverauditor.com. We aim to respond to support and refund requests within three business days.

Full-refund cases

You may request a full refund when a completed payment does not produce the described report, exceptions CSV, and ZIP because of a service error; when the same order was charged more than once; or when a supported upload was accepted but the service could not process it.

How to request one

Email support@cutoverauditor.com within 7 days of purchase. Include the purchase email, Creem order reference, and a short description of the delivery problem. Do not attach private crawl exports unless support specifically asks for a safe reproduction file.

Cases that are not product failure

A report is not defective merely because it finds no issue, because a migration later changes, or because an outcome outside the supplied files—such as traffic or rankings—differs from expectations. Statutory consumer rights and Creem's buyer terms still apply where applicable.

Processing

Approved refunds for Creem transactions are requested and processed through Creem as the merchant of record. Creem may also issue refunds where required by law, payment-provider rules, technical errors, duplicate payments, fraud concerns, or dispute handling.