Refund Policy

Contact support@cutoverauditor.com. We aim to reply within 3 business days (Monday–Friday, excluding Kenyan public holidays). This is a response target, not a resolution guarantee.

Service failure and duplicate charges

You may request a full refund if a completed payment does not deliver the described report, exceptions CSV and ZIP because of a service error, if the same order is charged more than once, or if an accepted supported upload cannot be processed. This includes a service-recovery incident that prevents us from delivering the promised result.

How to request help

Email support@cutoverauditor.com promptly after discovering the problem, including if it occurs late in your 30-day use window or 7-day download window. Include the purchase email, Creem order reference and a short issue description. Do not send card details, recovery codes or private exports. We do not impose a seven-days-from-purchase cut-off that would prevent reporting a later delivery failure.

Expired access and report findings

A completed audit uses the purchase; recovery does not create another one. Download results within 7 days. If you missed delivery because of a service failure, contact us before paying again. A report is not defective merely because it finds no issue or because traffic, rankings or later website changes differ from expectations.

Processing and buyer rights

Approved refunds for Creem transactions are handled through Creem. Refund processing time depends on Creem and the payment method; our response target does not promise settlement within three days. Applicable consumer rights and Creem’s buyer terms remain in effect. If an issue remains unresolved with us, Creem’s buyer terms describe further contact options.